How To Refund A Game On Steam With More Than 2 Hours


Refunding a game on Steam can be a hassle, especially if you have already played it for more than 2 hours. However, there are still some ways to get a refund for your purchase. In this article, we will explore different methods and steps you can take to refund a game on Steam, even if you have exceeded the 2-hour playtime limit.

Method 1: Technical Issues

If you encounter technical issues with the game that prevent you from playing it properly, Steam provides an option to request a refund. Start by opening your Steam client and navigating to the “Help” menu. From there, select “Steam Support” and click on the game you want to refund. Choose the issue category that best describes your problem, such as “Crashes” or “Performance.” Explain the technical issues you are facing in detail and submit your refund request.

Pro Tip:

Include screenshots or videos showcasing the technical problems you are experiencing to strengthen your refund request.

Method 2: Extraordinary Circumstances

In certain cases, Steam may consider refunding a game even if you have played it for more than 2 hours. These extraordinary circumstances include situations like game-breaking bugs, false advertising, or misleading information. To request a refund based on these grounds, you need to provide solid evidence to support your claim. Contact Steam Support and explain the situation, providing any relevant documentation or screenshots that prove the extraordinary circumstances.

Pro Tip:

Be polite and concise in your communication with Steam Support. Clearly explain why you believe your case falls under extraordinary circumstances, and provide all the necessary evidence to support your claim.

Method 3: Community and Developer Support

If you have encountered issues with a game and have exceeded the 2-hour playtime limit, another option is to seek help from the game’s community or developers. Many game developers are responsive to player feedback and may offer assistance or even a refund if you have valid reasons. Visit the game’s official forums, subreddit, or social media channels to explain your situation and request support. Be respectful and provide detailed information about the issues you are facing.

Pro Tip:

Before reaching out to the community or developers, make sure you have thoroughly researched the issue and tried any available troubleshooting steps. This shows your dedication and increases the chances of receiving support.

Method 4: Steam Refund Policy Exceptions

Although Steam’s refund policy states that games played for more than 2 hours are generally not eligible for a refund, there have been exceptions in the past. If you believe your case falls under exceptional circumstances, such as medical emergencies, unexpected travel, or other extenuating circumstances, you can contact Steam Support directly and explain your situation. While there is no guarantee of a refund, it is worth a try.

Pro Tip:

Clearly outline the exceptional circumstances you are facing and provide any necessary documents or proof to support your claim. The more compelling your case, the higher the chances of a favorable outcome.

Method 5: Consumer Protection Laws

In some countries, consumer protection laws grant individuals the right to a refund for faulty or misleading products. If you reside in a region with such laws, they may supersede Steam’s refund policy. Research your local consumer protection laws to determine if you are eligible for a refund, and contact Steam Support with the relevant information and documentation. Make sure to explain how the game violates your consumer rights.

Pro Tip:

Consult with a legal professional or consumer rights organization in your country to understand your rights and options. They can provide guidance and advice on how to proceed with your refund request.


While refunding a game on Steam with more than 2 hours of playtime may seem challenging, it is not impossible. By following the methods and steps outlined in this article, you can increase your chances of getting a refund, even if you have exceeded the playtime limit. Remember to be polite, provide clear evidence, and explain your situation in detail. Good luck with your refund request!

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