How To Refund A Game On Steam That Was Gifted

How to Refund a Game on Steam That Was Gifted

Steam is a popular digital distribution platform for video games, offering a vast library of titles for purchase. Sometimes, you may receive a game as a gift from a friend or family member on Steam. While it’s a thoughtful gesture, there may be instances where the game doesn’t meet your expectations or is simply not what you were looking for. In such cases, you might wonder if it’s possible to refund a game that was gifted to you on Steam. Fortunately, Steam does provide an option to refund gifted games, but there are certain conditions and procedures to follow.

Checking Eligibility for a Refund

The first step in refunding a gifted game on Steam is to check if you meet the eligibility criteria. Steam has a refund policy in place, which allows users to request refunds for games purchased within a specific time frame and under certain conditions. However, it’s important to note that the refund process for gifted games has slightly different rules compared to games purchased directly.

Time Limit for Refunds

For games that were gifted to you, the refund request must be made within 14 days of receiving the gift. Additionally, the game must not have been played for more than two hours. If you meet these criteria, you can proceed with the refund process.

Initiating the Refund Process

To initiate the refund process for a gifted game on Steam, follow these steps:

  1. Open your Steam client and log in to your account.
  2. Navigate to your “Library” tab, which can be found at the top of the client.
  3. Locate the gifted game you want to refund in your library.
  4. Right-click on the game’s title and select “View Game Details” from the dropdown menu.
  5. On the game details page, scroll down to find the “Refund” option.
  6. Click on the “Refund” option, and Steam will guide you through the refund process.

Important Considerations

While requesting a refund for a gifted game on Steam, it’s essential to keep a few things in mind:

Refunds as Wallet Credits

When you refund a gifted game on Steam, the refunded amount will be added to your Steam Wallet as store credit. This credit can be used to purchase other games or items available on the Steam platform.

Refund Restrictions

Steam has certain restrictions on refunding gifted games. If the gift recipient has already redeemed the game or added it to their library, the game cannot be refunded. In such cases, you may want to consider other options, such as gifting the game to someone else.

Third-Party Purchases

If the game was gifted to you from a third-party website, such as a key reseller, the refund process may not be available. In such cases, you should check the refund policy of the specific website or contact their customer support for further assistance.


Refunding a game on Steam that was gifted to you is possible, provided you meet the eligibility criteria and follow the correct procedures. By following the steps outlined in this article, you can initiate the refund process and receive store credit in your Steam Wallet. Remember to request the refund within 14 days of receiving the gift and ensure that the game has not been played for more than two hours. If you encounter any issues or have specific questions regarding refunding gifted games, it’s recommended to reach out to Steam’s customer support for assistance.

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